Shipping Policy

Effective date: 16 September 2026

Fresh Fragrance Collection SA delivers orders across South Africa using local courier partners.

1. Order processing

We aim to process orders as soon as possible after payment has been confirmed.

Processing times may vary due to stock availability, payment verification, weekends, public holidays or unusually high order volumes.

2. Delivery

Delivery options and applicable delivery charges are shown at checkout before payment is completed.

Delivery timeframes are estimates and may vary depending on the delivery address, courier service, weather conditions, public holidays and other operational factors.

Urban and major-city deliveries may arrive sooner than deliveries to outlying or rural areas.

3. Tracking

Once your order has been dispatched, we will send tracking details by email where tracking is provided by the courier.

Please check your email and spam folder for dispatch and tracking updates.

4. Delivery address

Please provide a complete and accurate delivery address, contact number and email address when placing your order.

Fresh Fragrance Collection SA is not responsible for delays caused by incomplete or incorrect delivery details supplied at checkout.

5. Delivery issues

If your order is delayed, damaged, leaking or incorrect, please contact us as soon as possible at info@freshfragrancecollection.co.za and include your order number.

We will work with the relevant courier partner to investigate and assist.

6. Changes and cancellations

If you need to change delivery details or cancel an order, please contact us as soon as possible. Changes cannot always be guaranteed once an order has been processed or dispatched.

7. Contact us

Fresh Fragrance Collection SA
Email: info@freshfragrancecollection.co.za
Phone: 061 369 9795 or 076 136 99795
Address: 96 Helen Joseph St, Johannesburg